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Frequently Asked Questions

What is my guarantee on your product?

The hair comes with a 2-year guarantee while the closure has a 1-year guarantee. The guarantee covers the overall quality of the hair. Wrong handling of hair by the user which leads to a reduction in quality is not covered by the guarantee.

Will I receive what I ordered for?

Yes, you will.

Can you ship the goods before I complete my payment?

No, shipping can only be done when complete payment has been confirmed.

Can I return the goods I bought because I don’t like the fitting?

No, goods can only be returned when the goods are found with a fault that is our responsibility.

Do you accept installmental payment?

No, we don’t.