Return and Exchange Policy

To protect the interests of buyers, Pius Primacy Beauty World offers a return policy within 7 days. Please review the terms carefully before placing an order.

1. Reasons

The product can be returned or exchanged under the following circumstances:

• The product is delivered with the wrong quantity, color, or size compared to the order.
• The product is damaged due to a factory error.

2. Conditions

The following conditions apply to all returns and exchanges:

• The product: The products must not have been installed, worn, or tampered with. They must be intact, with all labels, in their original packaging.
• Time: Returns and exchanges are accepted within 7 days. Please ensure that the hair hasn’t been used (e.g., curled, washed, or straightened). If the goods received are defective, please contact us first.
• Proof: Please take a video while unboxing the goods as proof that the product you received is damaged due to a factory defect, and send it back to us for the best solution.
• Cost: The cost will depend on each specific case.

We cannot guarantee all hair colors or textures. However, we will do our best to accommodate your request following the stated specifications. You can always check out your order to determine if the color is compatible through our photos on the website and videos on social media.

3. Method

You can return the goods using one of the following methods:

• Bring the goods directly to the shop.
• Bring the goods to the nearest post office or a registered logistics company.

Note: To ensure the goods are not lost, please return them to the correct address. Contact Pius Primacy Beauty World’s customer service center before sending the goods.

Contact Information of Customer Service Center

Hotline/Whatsapp: +2348163741190

Email: info@piusprimacybeautyworld.com